Privacy Policy

This policy applies to services offered on intellitrustme.com and its subpages, including contact and enquiry forms, the customer ticket system, AI text and voice support, and website usage analytics.

It does not apply to third-party websites we link to, nor to data processing agreed separately in individual project contracts, which are governed by the signed contract and its confidentiality terms.

We collect only what is necessary to provide our services, in the following categories:

Contact details you provide

Name, phone or email (at least one), company or service category, subject and message submitted through our contact or enquiry forms. Your IP address is recorded at the same time to prevent abuse and spam.

Support ticket data

The issue you report and any accompanying details. To look up an existing ticket we email a one-time verification code to the address on file, to confirm it is you.

AI support conversations

When you use text or voice AI support we record the conversation transcript, its duration, which page it happened on, and a randomly generated session ID. If you leave contact details during the conversation, those are stored so we can follow up.

Browsing behaviour

The pages you view, time spent, scroll depth, the domain you arrived from, and your IP address. This is used to understand which content is useful, not to identify individuals.

Technical and security logs

Our servers log request times, browser and operating system type, IP address and error messages, for troubleshooting and attack detection.

• Replying to your enquiry, providing quotations and following up.
• Receiving, handling and tracking support tickets.
• Improving the clarity of our website content and service descriptions.
• Keeping the site and systems secure against attack, abuse and spam.
• Measuring marketing and advertising effectiveness, within the limits of the law.
• Meeting legal obligations or lawful requests from authorities.

We do not sell, rent or trade your personal data, and we do not use it for purposes beyond why you provided it.

Transcripts are stored in our own database so our team can understand your needs and improve answer quality. AI replies are generated automatically, may not be fully accurate, and do not constitute a formal quotation or commitment; anything formal is always confirmed by a person.

This website uses the following categories of cookies and browser storage:

Strictly necessary

Maintaining login state, form protection, and remembering your chosen display language. Disabling these breaks the site.

Analytics

Google Analytics 4 and our own first-party page statistics, used to understand page performance.

Advertising measurement

Google Ads conversion tracking, used to measure whether our ads bring useful enquiries.

Security

Cloudflare Turnstile to distinguish automated traffic, and our web protection service to block attacks.

You can block or delete cookies in your browser settings. Disabling analytics and advertising cookies does not affect core site functionality.

To provide our services we engage the following processors. They act only on our instructions and are bound by their own privacy policies:

Google LLC

Google Analytics 4 and Google Ads: website usage and advertising performance data.

Cloudflare, Inc.

Turnstile human verification: determining whether a form submission is automated.

Web protection provider

Traffic to this site passes through a web application firewall to block attacks. That service processes connection IP addresses and request content.

Microsoft Corporation

Microsoft 365: our outbound notification and reply emails are sent through this service.

Apart from the above, legal requirements, or your separate consent, we do not disclose your personal data to third parties.

We keep your data only as long as needed for the purpose it was collected for:

• Enquiry and contact forms: 3 years from our last contact, so an unfinished discussion can be resumed.
• Tickets and service records: 5 years after the engagement ends, for accounting and warranty enquiries.
• AI support transcripts: 1 year.
• Website analytics: 14 months, matching our Google Analytics setting.
• Server and security logs: 6 months.

Where the law requires a longer retention period, we follow the law. Data past its period is deleted or de-identified.

Under Article 3 of Taiwan's Personal Data Protection Act, you may exercise the following rights over the personal data we hold about you:

• Enquire about it or request access.
• Request a copy.
• Request supplementation or correction.
• Request that we stop collecting, processing or using it.
• Request deletion.

Contact us by the email or phone below. We will respond within 15 days of verifying your identity. If we cannot fully comply because of a legal requirement or contractual necessity, we will explain why.

• The site uses TLS encryption throughout.
• Traffic is filtered by a web application firewall against common attacks.
• Administrative access is role-based; only necessary personnel can reach customer data.
• Passwords are stored as one-way hashes and cannot be recovered by our staff.
• Servers and databases are backed up regularly and restricted from external access.

We take reasonable technical and organisational measures, though no system can be guaranteed absolutely secure. Should an incident affect your rights, we will notify you as required by law.

We serve business customers and this website is not directed at minors. If you are under 18, please obtain your legal guardian's consent before providing any personal data.

We may revise this policy as laws change or our services evolve. The revised version is published on this page with an updated "last updated" date. For material changes affecting your rights, we will notify you separately by appropriate means.